{"id":55294,"date":"2024-01-25T12:08:22","date_gmt":"2024-01-25T12:08:22","guid":{"rendered":"https:\/\/ticketmaster-enterprise.local\/?page_id=55294"},"modified":"2024-08-27T16:26:29","modified_gmt":"2024-08-27T16:26:29","slug":"support","status":"publish","type":"page","link":"https:\/\/business.ticketmaster.pl\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-padding-alt-2 has-base-color has-contrast-background-color has-text-color has-background has-link-color wp-elements-66c6e2d84b13565a6c2d1b19090be771 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<section class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-style-lg-row-reverse is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"align wp-block-acf-pull-to-edge\">\n\t<div class=\"pull-to-edge pull-to-edge--right\">\n<div  class=\"align wp-block-acf-tm-shapes\">\n    <div class=\"tm-shapes\">\n        <div class=\"shape shape--circle has-tertiary-3-background-color\"><\/div>\n        <div class=\"shape shape--circle has-primary-background-color\"><\/div>\n    <\/div>\n<\/div>\n<\/div>\t\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-default is-layout-flow wp-container-core-group-is-layout-67a28def wp-block-group-is-layout-flow\"><h1 class=\"wp-block-post-title\">Support<\/h1>\n\n\n<p class=\"is-style-max-width\">Training resources, our product experts, and local account team are there to help you get answers to questions when you need them.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-primary-background-color has-background wp-element-button\" href=\"\/work-with-us\/\">Work With Us<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-default full-bleed has-base-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-style-default is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading alignwide is-style-eyebrow\">Client Care<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"align wp-block-acf-pull-to-edge\">\n\t<div class=\"pull-to-edge pull-to-edge--left\">\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/business.ticketmaster.com\/wp-content\/uploads\/2024\/01\/pexels-marcus-aurelius-4063792-1-683x1024.jpg\" alt=\"two girls helping each other on the computer \" class=\"wp-image-54632\" style=\"aspect-ratio:1;object-fit:cover\" \/><\/figure>\n\n<\/div>\t\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--xs-3-lg-1)\">\n<h3 class=\"wp-block-heading has-display-4-font-size\" style=\"font-style:normal;font-weight:400;letter-spacing:-0.01em;line-height:1.2;text-transform:none\">A Team That Understands Your Needs.<\/h3>\n\n\n\n<p>You&#8217;re always online, and so are we. When you have questions about using our solutions, our local team is just a call or email away and equipped to provide insightful solutions to make your events, onsales and marketing run smooth.<br><br>Whether you&#8217;re just learning about Ticketmaster products for the first time or looking to stay updated on new features, our support team understands the urgency and complexity of clients like you.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/workwithus\/\" target=\"_blank\" rel=\"noreferrer noopener\">Work With Us\n            <span class='tme-button-icon tme-button-icon--arrow' aria-hidden='true'>\n                <svg xmlns='http:\/\/www.w3.org\/2000\/svg' width='41' height='16' viewBox='0 0 41 16' fill='none'><path d='M40.7071 8.70711C41.0976 8.31658 41.0976 7.68342 40.7071 7.29289L34.3431 0.928932C33.9526 0.538408 33.3195 0.538408 32.9289 0.928932C32.5384 1.31946 32.5384 1.95262 32.9289 2.34315L38.5858 8L32.9289 13.6569C32.5384 14.0474 32.5384 14.6805 32.9289 15.0711C33.3195 15.4616 33.9526 15.4616 34.3431 15.0711L40.7071 8.70711ZM0 9H40V7H0V9Z' fill='currentColor'\/><\/svg>\n            <\/span>\n        <\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-base-color has-contrast-background-color has-text-color has-background has-link-color wp-elements-91588530a7567e6071cf48869d3f471a has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-style-more-space is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading alignwide is-style-eyebrow\">We&#8217;re always here to SUPPORT<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>You know the never ending needs of your business, so you deserve a partner that can support you &#8211; through every event, every game and every show.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-360d14ef wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading is-style-bullet\" style=\"letter-spacing:0.02em;line-height:1.22\">Local Account Teams<\/h3>\n\n\n\n<p>Ticketmaster clients have teams to lean on. Support can include contacts like an account lead, an operations specialist and more.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-360d14ef wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading is-style-bullet\" style=\"letter-spacing:0.02em;line-height:1.22;text-transform:none\">Flexible Training Options<\/h3>\n\n\n\n<p>Sign-up for a live, expert led training session or listen back to a recording. There is no limit to the amount of trainings you can take.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-360d14ef wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading is-style-bullet\" style=\"letter-spacing:0.02em;line-height:1.22\">AI Powered Support<\/h3>\n\n\n\n<p>Our help centre provides intelligent search, driven by cutting-edge AI and machine learning.&nbsp;Your searches will deliver the most relevant answers that matter most to you.&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group full-bleed has-base-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xxlarge);padding-bottom:var(--wp--preset--spacing--xxlarge)\">\n<div class=\"wp-block-columns alignwide is-style-default is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading alignwide is-style-eyebrow\">Commonly asked new Client questions<\/h2>\n<\/div>\n<\/div>\n\n\n<div  class=\"alignwide wp-block-acf-accordion\">\n\n\t<button class=\"accordion-view-all\">\n\t\t<span class=\"label-show\">View All FAQs<\/span> \n\t\t<span class=\"label-hide\">Hide All FAQs<\/span> \n\t\t<span class=\"tm-chevron\"><svg viewBox=\"0 0 16 8\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M15.0905 0.993277C15.3226 1.28978 15.2963 1.70632 15.0445 1.97143L14.9623 2.04616L8.46229 7.13473C8.22091 7.3237 7.89263 7.3447 7.63193 7.19772L7.53764 7.13473L1.03764 2.04616C0.711489 1.79082 0.654076 1.31943 0.90941 0.993276C1.14153 0.696771 1.55221 0.622367 1.87001 0.803126L1.96229 0.865041L7.99997 5.5916L14.0376 0.865042C14.3342 0.63292 14.7507 0.659267 15.0158 0.911021L15.0905 0.993277Z\" fill=\"currentColor\"\/>\n<\/svg><\/span>\n\t<\/button>\n\n\t<div class=\"accordion-group\">\n<div  class=\"align wp-block-acf-accordion-item\">\n\t<div class=\"inner-content\">\n\n<div class=\"wp-block-group accordion-item-label has-base-2-background-color has-background is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-b243723f wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;margin-top:var(--wp--preset--spacing--medium);padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<h3 class=\"wp-block-heading has-large-font-size\" style=\"letter-spacing:0.02em;line-height:1.21;text-transform:none\">What can I expect in terms of client support and response time from Ticketmaster?<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group accordion-item-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<p>At Ticketmaster you don&#8217;t have to wait. Every client has a dedicated operations specialist and access to around-the-clock support through our Support Community! In addition, we provide an array of self-service tools that offer the flexibility you need to control all aspects of your business from event build to event day.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\t\n<\/div>\n\n<div  class=\"align wp-block-acf-accordion-item\">\n\t<div class=\"inner-content\">\n\n<div class=\"wp-block-group accordion-item-label has-base-2-background-color has-background is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-b243723f wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;margin-top:var(--wp--preset--spacing--medium);padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<h3 class=\"wp-block-heading has-large-font-size\" style=\"letter-spacing:0.02em;line-height:1.21;text-transform:none\">What specific tools does Ticketmaster offer to maximize marketing opportunities for my event?<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group accordion-item-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<p>Tools, automations and services are all a part of Ticketmaster\u2019s robust marketing engine. Specific to tools, every client has access to a marketing application that let\u2019s you place pixels across your event pages, find the right audiences within your database, launch marketing campaigns across Ticketmaster\u2019s on platform ad-network and more \u2013 with even more features to come in 2024!<\/p>\n<\/div>\n<\/div>\n\n<\/div>\t\n<\/div>\n\n<div  class=\"align wp-block-acf-accordion-item\">\n\t<div class=\"inner-content\">\n\n<div class=\"wp-block-group accordion-item-label has-base-2-background-color has-background is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-b243723f wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;margin-top:var(--wp--preset--spacing--medium);padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<h3 class=\"wp-block-heading has-large-font-size\" style=\"letter-spacing:0.02em;line-height:1.21;text-transform:none\">What types of clients does Ticketmaster support? Can Ticketmaster cater to businesses like mine?<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group accordion-item-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<p>Ticketmaster and its subsidiaries have solutions for every event that needs a ticket \u2013 regardless of size and\/or genre. Our clients range from small music clubs, to historical performing arts theaters to global sports leagues and everything in between.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n<\/div>\t\n<\/div>\n\n<div  class=\"align wp-block-acf-accordion-item\">\n\t<div class=\"inner-content\">\n\n<div class=\"wp-block-group accordion-item-label has-base-2-background-color has-background is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-b243723f wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;margin-top:var(--wp--preset--spacing--medium);padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<h3 class=\"wp-block-heading has-large-font-size\" style=\"letter-spacing:0.02em;line-height:1.21;text-transform:none\">Is your system PCI Compliant and P2PE certified?<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group accordion-item-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<p>Yes. We take compliance very seriously.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\t\n<\/div>\n\n<div  class=\"align wp-block-acf-accordion-item\">\n\t<div class=\"inner-content\">\n\n<div class=\"wp-block-group accordion-item-label has-base-2-background-color has-background is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-b243723f wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;margin-top:var(--wp--preset--spacing--medium);padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<h3 class=\"wp-block-heading has-large-font-size\" style=\"letter-spacing:0.02em;line-height:1.21;text-transform:none\">What technologies does Ticketmaster use to support my ticketing needs?<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group accordion-item-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<p>Through powerful core ticketing platforms and flexible SDKs, APIs and integrations with partners, we\u2019re able to meet the unique needs of all event organizers.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\t\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Training resources, our product experts, and local account team are there to help you get answers to questions when you need them. Client Care A Team That Understands Your Needs. You&#8217;re always online, and so are we. When you have questions about using our solutions, our local team is just a call or email away [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"55586,54879,55549","_relevanssi_noindex_reason":"","footnotes":""},"admin-category":[],"solution":[],"segment":[],"venue":[],"topic":[],"class_list":["post-55294","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/pages\/55294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/users\/82"}],"replies":[{"embeddable":true,"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/comments?post=55294"}],"version-history":[{"count":0,"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/pages\/55294\/revisions"}],"wp:attachment":[{"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/media?parent=55294"}],"wp:term":[{"taxonomy":"admin-category","embeddable":true,"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/admin-category?post=55294"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/solution?post=55294"},{"taxonomy":"segment","embeddable":true,"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/segment?post=55294"},{"taxonomy":"venue","embeddable":true,"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/venue?post=55294"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/business.ticketmaster.pl\/en\/wp-json\/wp\/v2\/topic?post=55294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}